Nebula — Refund Policy

This Refund Policy applies to purchases of Nebula subscriptions and Coins made directly through the Nebula website. Because these products provide digital content or immediate access to digital services, refund eligibility may depend on whether the purchased Coins or subscription benefits have already been delivered or used.

Refund Eligibility

You may contact us within 7 calendar days of the transaction to request a refund. We will review requests individually. A refund may be approved when:

• You were charged more than once for the same purchase.
• The amount charged was incorrect.
• The purchased Coins or subscription benefits were not delivered and we cannot resolve the issue.
• A refund is required by applicable law.

Except where required by law, purchases are generally not refundable after Coins have been credited and used, or after subscription benefits have been substantially accessed or used. We may deny requests involving abuse, fraud, or repeated refund activity.

Subscriptions and Cancellation

Canceling a subscription stops future renewals but does not automatically refund charges already made. Unless a refund is approved under this policy or required by law, you will retain access to the subscription benefits until the end of the paid billing period, and partial billing periods are not prorated.

Unauthorized or Unrecognized Payments

If you believe a payment was unauthorized, contact us promptly. You may also report the transaction through the PayPal Resolution Center. This policy does not limit any rights available to you under PayPal's policies, your card issuer's rules, or applicable consumer law.

How to Request a Refund

Email user_report@nebulavid.com and include:

• The email address associated with your Nebula account.
• Your PayPal transaction ID, transaction date, and amount.
• The reason for your request and any relevant screenshots or details.

Do not send your password or full payment-card details. We may request additional information needed to verify the purchase or investigate the issue.

Review and Payment Timing

We aim to respond to refund requests within 5 business days. Approved refunds will be sent to the original payment method. The time needed for the refund to appear is controlled by PayPal, your bank, or your card issuer and may vary.

Purchases Through Other Platforms

Purchases made through an app store or another third-party platform are subject to that platform's refund process and policies. Please request those refunds directly from the platform that processed the payment.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will apply prospectively and will be reflected by a new effective date on this page.

Contact Us

For refund questions or requests, contact user_report@nebulavid.com.